When getting any mobile service its good to have a good idea of who is going to be arriving in your driveway, their reputation, and their ability to stand and deliver the best product — despite the handicaps of not being at a stand-alone shop. There are several things that you can do to ensure the repair process goes smoothly and you get a top-notch job, even in your driveway.
Find someone who specializes in mobile paintless dent repairs. Just because a company sells paintless labor, doesn’t mean they are set up to do it as a mobile service. The primary thing you want to see on any PDR mobile service truck is a scanner. I know that might seem a bit odd, but a scanner or AUTEL system is capable of checking your vehicle's computer system, reset module codes, and generally ensure that anything they do in your driveway, can be made right.
The computers that we now call cars, often have multiple sensors, servo like motors running operations, and a number of other complexities that some mobile Paintless Dent Repair technicians don’t have the skill to tackle. This is partly why they are asking for you to send photographs of your damage and its exact location. They are trying to ascertain, if they need to scan your vehicle codes, take off interior door panels, etc.
Bottom line, if you are looking for a mobile Paintless Dent Removal, make sure you do your due diligence. Many of these companies have been in operation since the eighties and have not updated their understanding of these new vehicles. They may be the very best at fixing dents and dings, yes, but are they also an expert on your vehicle? You better hope so! There are problems that they can create, that you may not even be aware of. It's dangerous. Make sure you ask. Be diligent.